EasyRoutes - Notice history

All systems operational

EasyRoutes - Operational

99.96% uptime
Sep 2025 · 99.89%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
100.0% uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100.0% uptime

Twilio → SMS Messaging - Operational

Operational

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Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

View current status

Nov 2025

EasyRoutes: Issue with cloud provider
ResolvedPartial outage6 minutes
  • ResolvedUTC
    Issue has been resolved. System back to normal.
  • InvestigatingUTC
    We are currently experiencing an issue with our cloud provider.
Supertime: Issue with cloud provider
ResolvedPartial outage6 minutes
  • ResolvedUTC
    Issue has been resolved. System back to normal.
  • InvestigatingUTC
    We are currently experiencing an issue with our cloud provider.
NOV9
Scheduled database maintenance: Nov 9, 2025
CompletedMaintenance30 minutes
  • CompletedNovember 09, 2025 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressNovember 09, 2025 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 09, 2025 at 12:00 PMUTC

    We are planning for a scheduled maintenance during that time. Performance may be slightly degraded for a few minutes while we complete the maintenance.

Oct 2025

No notices reported this month

Sep 2025

EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75
ResolvedDegraded performance97 hours 50 minutes
  • ResolvedUTC

    This incident has been resolved. EasyRoutes Delivery Driver version 1.0.78 is now available on iOS in the App Store. Updating to this version will resolve this issue.

  • MonitoringUTC

    We implemented a fix for this issue that will be available on version 1.0.78, this is currently waiting on App Store review and approval. Affected users will be able to use this functionality once they are able to upgrade to this version.

  • IdentifiedUTC

    We have identified an issue where a subset of iOS devices have issues with collecting e-signatures on EasyRoutes Delivery driver. Our team is working on a fix on an upcoming iOS release.

SEP14
Scheduled maintenance on September 14th
CompletedMaintenance30 minutes
  • CompletedSeptember 14, 2025 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 14, 2025 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 14, 2025 at 12:00 PMUTC
    We are planning for a scheduled maintenance during that time.
EasyRoutes: Issue with cloud provider
ResolvedPartial outage2 hours 23 minutes
  • ResolvedUTC
    Issue has been resolved. System back to normal.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    Implementing a change to fix the underlying high database load issue.
  • MonitoringUTC
    Connections are stabilizing following our earlier mitigations. We continue to monitor performance closely.
  • IdentifiedUTC
    We’ve identified high database load as the cause of ongoing connection issues. Our team is actively working on fixes and rolling out mitigations to reduce impact. Customers may continue to experience intermittent connection problems while these changes take effect.
  • InvestigatingUTC
    We are currently experiencing an issue with our cloud provider.

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