EasyRoutes - EasyRoutes: Issue with cloud provider – Incident details

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EasyRoutes: Issue with cloud provider

ResolvedPartial outage 40%2 hours 23 minutes

Affected

EasyRoutes

Partial outage from 2:40 PM to 4:50 PM, Under maintenance from 4:50 PM to 4:55 PM, Partial outage from 4:55 PM to 5:03 PM

  • ResolvedUTC
    Issue has been resolved. System back to normal.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    Implementing a change to fix the underlying high database load issue.
  • MonitoringUTC
    Connections are stabilizing following our earlier mitigations. We continue to monitor performance closely.
  • IdentifiedUTC
    We’ve identified high database load as the cause of ongoing connection issues. Our team is actively working on fixes and rolling out mitigations to reduce impact. Customers may continue to experience intermittent connection problems while these changes take effect.
  • InvestigatingUTC
    We are currently experiencing an issue with our cloud provider.

Some issues affecting a small percentage of stores may not be reflected here.