EasyRoutes - EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75 – Incident details

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EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75

ResolvedDegraded performance97 hours 50 minutes

Affected

EasyRoutes

Degraded performance from 7:00 PM to 8:50 PM

  • ResolvedUTC

    This incident has been resolved. EasyRoutes Delivery Driver version 1.0.78 is now available on iOS in the App Store. Updating to this version will resolve this issue.

  • MonitoringUTC

    We implemented a fix for this issue that will be available on version 1.0.78, this is currently waiting on App Store review and approval. Affected users will be able to use this functionality once they are able to upgrade to this version.

  • IdentifiedUTC

    We have identified an issue where a subset of iOS devices have issues with collecting e-signatures on EasyRoutes Delivery driver. Our team is working on a fix on an upcoming iOS release.

Some issues affecting a small percentage of stores may not be reflected here.