EasyRoutes - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Operational

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

May 2023

Supertime: Shopify API timeouts experienced when tagging a small percentage of orders
  • Resolved
    UTC
    Resolved

    This incident is closed.

  • Monitoring
    UTC
    Monitoring

    We have been monitoring the situation and we are no longer experiencing this issue.

  • Investigating
    UTC
    Investigating

    We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

    These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Shopify API experiencing intermittent issues
  • Resolved
    UTC
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    UTC
    Monitoring

    This issue appears to have been resolved and we are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are currently experiencing an issue where certain merchants may have intermittent issues with the Shopify API, with a higher rate of timeouts and retries than expected.

EasyRoutes: SMS delivery issues in a subset of Destinations in UK Sub-Regions
  • Resolved
    UTC
    Resolved

    Issue has been resolved. System back to normal.

  • Update
    UTC
    Update

    We've updated share route actions to share even if drivers are not notified successfully. Drivers will see shared routes in their list of shared routes in the mobile app whether they receive a notification or not.

    Our SMS provider has posted an issue detailing issues for a subset of UK phone: https://status.twilio.com/incidents/qtwszjt0jvd7

  • Monitoring
    UTC
    Monitoring

    Errors related to dispatching have now been resolved. We are currently still monitoring an issue with our messaging provider related to UK SMS notifications.

  • Identified
    UTC
    Identified

    We are currently experiencing intermittent SMS notification delivery issues in the UK due to an temporary issue with our messaging provider.

    UK stores may experience a temporary issue with dispatching routes. This issue has been identified and we are working on a fix.

Apr 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider for a handful of merchants where they may need to refresh to authenticate with Shopify.

Supertime: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

TipGenius: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

Supertime: Routine Maintenance
  • Resolved
    UTC
    Resolved

    Routine maintenance has completed.

  • Monitoring
    UTC
    Monitoring

    We are currently performing some routine maintenance for Supertime.

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider for some merchants that could result in issues with creating routes.

Mar 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with location services for some merchants
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    A handful of stores are experiencing some issues with geocoding some addresses.

EasyRoutes: Issue with cloud provider
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider.

Mar 2023 to May 2023

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Some issues affecting a small percentage of stores may not be reflected here.