EasyRoutes: Issue with loading orders on the Shopify API

Resolved

Degraded performance

Started over 1 year agoMarch 18, 2025Lasted 15 minutesMarch 18, 20255:556:10 PMUTC

Affected

EasyRoutes

Updates

Resolved
March 18, 2025 at 6:10 PMUTC
Resolved
March 18, 2025 at 6:10 PMUTC
Issue has been resolved. System back to normal.
Identified
March 18, 2025 at 6:01 PMUTC
Identified
March 18, 2025 at 6:01 PMUTC
Shopify API is returning an unexpected error when loading orders for some merchants. Customers may experience intermittent issues loading the orders page. Our team is investigating.
Investigating
March 18, 2025 at 5:55 PMUTC
Investigating
March 18, 2025 at 5:55 PMUTC
We are currently experiencing an issue with the Shopify API for loading orders.

EasyRoutes - EasyRoutes: Issue with loading orders on the Shopify API – Incident details